The provisions of this article only apply to Customers who purchase items online from House of Exotic Genetics in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

In order to exercise the right of withdrawal, the Customer must inform of his decision to withdraw from the agreement by means of an unambiguous statement.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must immediately, but in any case, no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to ‘House of Exotic Genetics’, The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer.

If the returned product is in any way diminished in value, ‘House of Exotic Genetics’ reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer. that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use, and invoice or proof of purchase can be returned.

If the Customer withdraws from the agreement, ‘House of Exotic Genetics’ will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after ‘House of Exotic Genetics’ has been informed of the Customer’s decision to cancel the agreement. to revoke the agreement. In the case of sales contracts, ‘House of Exotic Genetics’ can withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs as a result of the Customer’s choice of a method of delivery other than the cheapest standard delivery offered by ‘House of Exotic Genetics’ will not be refunded.

‘House of Exotic Genetics’ pays the Customer back with the same payment method with which the Customer performed the original transaction unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

• the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which ‘House of Exotic Genetics’ has no influence and which may occur within the withdrawal period;    

• the delivery of goods manufactured according to the Customer’s specifications, or that are clearly intended for a specific person; this includes ALL personalized items.    

• the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;    

• the delivery of goods that are irrevocably mixed with other products after delivery;