Terms and Conditions

Article 1: General provisions webshop

The e-commerce website of ‘House of Exotic Genetics’, with registered office at Slotlaan 281-1, Zeist 3701GH in The Netherlands, offers its customers the opportunity to purchase the products from its webshop online.

 These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of ‘House of Exotic Genetics’, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by ‘House of Exotic Genetics’ in advance, in writing.

Article 2: Price

All prices stated are expressed in EURO, always excluding VAT and all other duties or taxes required by the Customer.

If delivery, reservation, or administrative costs are charged, this will be stated separately.

The price statement refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

All items discussed in the blog and available in the shop are strictly for research and collection purposes and not meant for human consumption.

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding for ‘House of Exotic Genetics’. With regard to the correctness and completeness of the information provided,’ House of Exotic Genetics’ is only bound to an obligation of means. ‘House of Exotic Genetics’ is in no way liable in the event of manifest material errors, typesetting, or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time, or delivery method, we request that the Customer contact our customer service in advance.

The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by ‘House of Exotic Genetics’. ‘House of Exotic Genetics’ cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

Orders are only made/ordered and shipped after receiving the full amount due.

The Customer has the choice between the following payment methods

•     transfer in advance;

•     via bank card;

  • Stripe Payment Methods;

Article 5: Delivery and execution of the agreement

Items ordered through this webshop are delivered from The Netherlands.

Delivery is made by PostNL and is bound by the delivery times of PostNL itself. ‘House of Exotic Genetics’ is not responsible for delays in the delivery service itself.

Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer’s place of residence within 8 days of receipt of the order for orders in Europe. 

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to ‘House of Exotic Genetics’.

The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by ‘House of Exotic Genetics’. When choosing a shipment without track and track, ‘House of Exotic Genetics’ is in no way liable for loss, nor responsible for compensation for this loss in any way.

Article 6: Retention of title

The delivered items remain the exclusive property of ‘House of Exotic Genetics’ until full payment has been made by the Customer.

The Customer undertakes, if necessary, to point out to third parties the retention of title of ‘House of Exotic Genetics’, eg. to anyone who would seize the items not yet fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who purchase items online from ‘House of Exotic Genetics’ in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

In order to exercise the right of withdrawal, the Customer must inform porto.perrella@gmail.com of his decision to withdraw from the agreement by means of an unambiguous statement.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must immediately, but in any case, no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to ‘House of Exotic Genetics’, The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer.

If the returned product is in any way diminished in value, ‘House of Exotic Genetics’ reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer. that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use, and invoice or proof of purchase can be returned.

If the Customer withdraws from the agreement, ‘House of Exotic Genetics’ will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after ‘House of Exotic Genetics’ has been informed of the Customer’s decision to cancel the agreement. to revoke the agreement. In the case of sales contracts, ‘House of Exotic Genetics’ can withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs as a result of the Customer’s choice of a method of delivery other than the cheapest standard delivery offered by ‘House of Exotic Genetics’ will not be refunded.

‘House of Exotic Genetics’ pays the Customer back with the same payment method with which the Customer performed the original transaction unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

•     the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which ‘House of Exotic Genetics’ has no influence and which may occur within the withdrawal period;

•     the delivery of goods manufactured according to the Customer’s specifications, or that are clearly intended for a specific person; this includes ALL personalized items.

•     the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;

•     the delivery of goods that are irrevocably mixed with other products after delivery;

Article 8: Warranty

Under the law of September 21, 2004, on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact ‘House of Exotic Genetics’ customer service and return the item to ‘House of Exotic Genetics’ at his own expense.

In the event of a defect, the Customer must inform ‘House of Exotic Genetics’ as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 weeks after its discovery. Afterward, any right to repair or replacement lapses.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 2 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects unless proven otherwise by the Customer.

Article 9: Customer service

The customer service of ‘House of Exotic Genetics’ can be reached on telephone number +310622591529 (WhatsApp), via e-mail at porto.perrella@gmail.com. Any complaints can be directed to this contact.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to ‘House of Exotic Genetics’, in the event of non-payment or late payment from the date of default, the Customer will owe interest of 10% per year on the unpaid amount by operation of law and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 5 euros per invoice.

Notwithstanding the foregoing, ‘House of Exotic Genetics’ reserves the right to take back items that have not been paid (in full).

Article 11: Privacy

The personal data provided by you will only be used for the following purposes: the execution of the agreement concluded, processing the order, sending newsletters, advertising, and/or marketing purposes.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing.

For this, you can always contact ‘House of Exotic Genetics’.

We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.

The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so ‘House of Exotic Genetics’ has no access to your password.

‘House of Exotic Genetics’ keeps online (anonymous) visitor statistics to be able to see which pages of the internet site are visited what extent.

If you have any questions about this privacy statement, you can contact us at ‘House of Exotic Genetics’.

Article 12: Use of cookies

During a visit to the site ‘cookies’ may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive.   You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Infringement of validity – non-renunciation

If any provision of these Terms is held to be invalid, illegal, or void, this shall in no way affect the validity, legality, and applicability of the other provisions.

Failure at any time by ‘House of Exotic Genetics’ to enforce any of the rights listed in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights.

Article 14: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of ‘House of Exotic Genetics’. In the event of any contradiction, these Terms and Conditions shall prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law – Disputes

The courts of the Consumer’s place of residence are competent in legal disputes. The Consumer can also contact the ODR platform (http://ec.europa.eu/consumers/odr/).